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Return policy

Effective Date: 19 March 2025


1. Return Policy Overview

At PustakLab, we do not accept returns for refunds. However, we do offer replacements for eligible items as outlined below.


2. Eligible Returns for Replacement

(a) Items may be returned only for replacement if they are:

   - Damaged during shipping

   - Defective upon arrival

   - Incorrect items received (different from what was ordered)


(b) To qualify for a return and replacement, customers must:

   - Report the issue within 7 days of delivery

   - Provide order details and supporting images of the issue

   - Return the defective or incorrect item in its original packaging (if applicable)


3. Return and Replacement Process

(a) Once your request is approved, we will provide instructions on returning the item.

(b) After receiving and inspecting the returned item, we will send a replacement at no additional cost.

(c) If the exact item is unavailable, we may offer a similar product of equal value.


4. Non-Eligible Returns

(a) We do not accept returns for:

   - Items damaged due to customer misuse

   - Change-of-mind requests

   - Digital or downloadable products (if applicable)


5. Contact Us

If you need to return an item for replacement or have any questions regarding our policy, please contact us at:

Email: verify@pustaklab.in

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